Kinnek's emphasis on excellent customer service is an integral part of our business. Daily interaction with our user base not only helps provide valuable insights into how our business is doing but also contributes towards maintaining a loyal and happy customer community.
As an online purchasing platform that’s disrupting the existing marketplace Kinnek is in a unique - and new - position. That means many of the challenges our Customer Success Team seeks to overcome stem from a misconception of how we operate. Getting lots of custom quotes from suppliers, free of charge and with no long-winded communication or leg-work is a new thing for our customers.